TERMS AND CONDITIONS POLICY
NO orders will be taken without a
deposit first being paid.
Deposit paid is NON REFUNDABLE and covers our own costs in the event of
cancellation without valid reason after your items have been brought into
stock. There will also be an Admin charge applied.
All goods remain the property of ABC
BED AND FURNITURE WAREHOUSE LTD until paid in full and we reserve the right to
remove such goods if payment is not made as agreed.
In the event of a fault, we will
exchange like for like within 30 days of delivery, costs of delivery and
collection of the item will be covered by us.
Customers have a 14 day period to
change their mind after delivery. If you decide you don't want the item
ordered, it must be repackaged in the original package and be free from damage,
we will arrange collection. There will be a £50 charge for this.
You will then be given credit to use
in our online store, NO CASH REFUNDS
will be given
If you decide when we deliver that
you don't want your bed assembled, or opened and checked for damage on site, you will be asked to sign for it
as such and all liability for damage passes to you.
Once signed to say
you’re happy, we will not accept responsibility for any damage found after we
leave.
It is the responsibility of the buyer
to ensure that there is a clear pathway to the desired location at the time of
delivery. If this is not possible, we will deliver to the front door/hall only.
If you decide in this event you no
longer want the item you ordered, it will be removed and you will lose the
deposit paid.
Rips, tears, scuffs or damaged
stitching which is not present at time of delivery is not covered by us. All
goods must be checked on delivery and signed for as satisfactory.
There is a 6 month manufacturing
guarantee on all products, if there is a fault deemed to be caused during the
manufacturing process, we will exchange like for like if still possible within
30 days, if not a refund will be issued. If outside the 6 month period we will
treat each issue on an individual basis and come to as fair a conclusion as
possible.
By ordering from us you are agreeing to everything
stated above.
This information will be pinned to the top of our social media profiles from now on and is on display in ALL of our outlets.
CHANGE OF MIND
1. COLLECTED GOODS
Customers have a 14 day period to change your mind after purchase. Goods must be returned unused, in their original condition and all packaging intact. All change of mind returns must be accompanied with a valid proof of purchase.
2. DELIVERED GOODS
If you decide within 14 days of delivery that you no longer want the goods, they must be repackaged in the original packaging and free from damage upon inspection at time of collection.
If these conditions are met, we will remove the goods. There is a £50 fee for this. You will then be given credit to use in-store or online, NO CASH Refunds will be given.
If these conditions are not met then we reserve the right to refuse the return in accordance with these policies. There is a £25 admin fee also added for an on the day cancellation of delivery / return collection after you have already been booked onto our system.
These conditions DO NOT APPLY to bespoke / made to order furniture orders which are non returnable other than in the event of a fault.
ALL ITEMS sold as clearance or sale items are excluded from our change of mind policy. Your statutory rights are not affected. Please retain your proof of purchase.